Charging port temperature abnormalities

sakookay1sakookay1 Level 1
edited September 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ZS660KL
  2. Firmware Version: 17.0240.2007.27
  3. Rooted or not: not
  4. Frequency of Occurrence: Constant
  5. APP Name & APP Version (If your issue relates to the app): no

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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In the last week my phone destroyed 2 charging cables, every time i try to charge it now, the usb port start burning the connection point of the charging cable and it show me an "abnormal temperature" notification. The charging cable smells burned and it has some fire residues. Whrite now i charge it with the cooler.

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