Asus 6z headphone icon stuck, not able to take call as mic don't work when headphone icon stuck

akash03149akash03149 Level 1
edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name:
  2. Firmware Version:
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Model Name: ASUS 6z

Not routed


  • VS-KRVS-KR Level 4

    Restart your phone and see if it changes

  • Hi try the below:

    1. Restart your phone
    2. Connect and disconnect earphones again
    3. Check if there is dust around the jack, try to clean gently

    Let me know if this works.

  • Did cleaning of headphone jack, many times restart and power off phone nothing work, One time I also reset it to factory settings but problem is same

  • I have the same problem

This discussion has been closed.