My rog Phone 3 don't recognize airactive cooler
Dash_Kappei
Level 1
Please tell us some basic information before asking for help:
- Model Name: rog Phone 3
- Firmware Version: lady version
- Rooted or not: not
- Frequency of Occurrence:
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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My rog 3 don't recognize my airactive cooler. Say that the version of cooler Is wrong. I reset the phone and Port USB-c Is ok. Thx
Is it the bundled Aeroactive cooler 3 or the older Aeroactive cooler II because the later will not work
It's the bundle, the aeroactive cooler 3, the later
the problem is after update firmware. Before, this is ok.
ok, I will check if this is know issue or if I need a log from you to identify what's wrong. I'll get back as soon as I know
They replied that we haven't been able to duplicate the issue ourselves but they will add some code into next FW that will force the Aerocooler 3 to reinstall it's FW. Hopefully this will fix the issue for you and anyone else who might have the same issue.
Thank you very much
Also, try cleaning both connector and port. We've had one case where the user got this message due to dirty side port or connector on the Aeroactive cooler
I have mobile dock top. It,s perfect. Only aereoactive Is problem
Hi
Please do still try Anders' suggestion. Esp. then blow on the aeroactive cooler's connector. It may save time if it would work, Thanks!
I try, but the problem Is present too. In the info hardware of phone, i see the aereoactive, but your BIOS version Is not present.