Battery serious issue

Akash GuptaAkash Gupta Level 4
edited September 2020 in ROG Phone 2

My phone went from 32% to 100% with green light in 1 minute and temperature reached 67°C (never seen this before). Very hot to touch and had to remove my back cover as it could've melt. Shutted off my phone very quickly and removed charging before it blows up. I am feeling in danger with this phone, what if it blow up when i am using it. I turned it on again after it went back to its normal temperature and now its showing 29%. What's going on?

Comments

  • I am using 30w original asus charger and at first it was not even charging so i had to remove charger and plugged it in again and it worked but gave me this serious issue.

  • Hi, sorry to hear about this.

    Kindly visit the nearest service center:

    Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.

    https://www.asus.com/in/support/service-center/india

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