my phone is not charging over 0% and service centre asked me to wait till 29

Please tell us some basic information before asking for help:

it did charged 13 % with another charger but now again it does not even charge nor the led is on

  1. Model Name:Zenfone Max Pro M1 ZB601KL ZB602K.
  2. Firmware Version: latest updated 10days ago
  3. Rooted or not: no
  4. Frequency of Occurrence: first time
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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