Asus ROG 2 and PUBG graphics issue

hammad_ksahammad_ksa Level 1
edited September 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name:ROG 2 tensent
  2. Firmware Version:17.0230.2004.60
  3. Rooted or not:Rooted
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app):PUBG 0.19.0

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Hello,

I'm facing an issue after last update of PUBG which is the option of extreme refresh rate is not available except if I choose smooth graphics.

I purchased this phone especially for PUBG and when I reached to PUBG customer service they told me the graphic settings are changed according to phone hardware which is insane because the ROG 2 is a high end flagship!

I used all the solutions from factory reset, flashing a new stock ROM, reinstall the game till changing the developer options drivers games and still the issue not resolved.


Please help me.


Attached the game options.

The extreme option disappeared when changing to Balanced,HD and HDR unlike before.

I always played HDR and Extreme settings.


Thank you.

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