No service Model: ZB555KL

ferdimerselferdimersel Level 1
edited September 2020 in ZenFone Max Series

ZF Model: ZB555KL


Firmware/APP Version: -

Frequency of Occurrence: -

Rooted: No

APP Name:

I just bought my new zenfone m1,dualsim and even though the simcards are available there is no service coming through. Reset many times amd tried all internet suggestions, nothing helps.

I bought the phone on my holidays in Czech republic but currently am in Iceland (akureyri) where there is no asus store

This is a useless phone! Need help!


  • Hi ferdimersel

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Did the issue appear at the first moment you bought the phone, or does the issue appear after any system/apps' download or update?

    2. Insert your SIM port with no SIM card, then put the SIM back and re-insert again

    3. Does the Wi-Fi and the bluetooth perform properly?

    4. Please try SMMI test 

    Calculator> type ".12345+=">SMMI TEST>Single Test>SIM Card Test/SIM Signal Test/Wi-Fi Test

    If any of the SMMI tests fails, kindly bring your device to the nearest ASUS repair center for device checking:

    If it is impossible to access the service center during Covid-19 period, please try Call us:

This discussion has been closed.