ASUS unlock tool fails because unlock server is down

dejawudejawu Level 1
edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 6 ZS630KL
  2. Firmware Version: July 2020 (latest)
  3. Rooted or not: No
  4. Frequency of Occurrence: Every attempt
  5. APP Name & APP Version (If your issue relates to the app): ASUS Unlock Tool

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


I'm trying to unlock the bootloader for my Zenfone 6 ZS630KL but the app repeatedly shows a message saying a network error has occurred. I can see from the ADB logcat that the error happens when trying to talk to the unlock server, so I figure the problem must be on ASUS's side.

I have seen other users with this problem were contacted by ASUS support to resolve their issue - could someone from ASUS get in touch with me, or restore the server so the unlock tool will work properly?


  • Same problem here, Just like everyone. We need a solution.

  • Hey guys. I have same problem, any updates whats going on? Thanks!

  • Per the ASUS rep that DM'd me:

    We will release new unlocktool to fix this issue next week. Please kindly wait and download the new one later.

    Sorry for the inconvenience caused.

  • It's been released a new version of unlock tool on the driver & tools Page, but It didn't solve my problem. I'm very tired of this phone. Certanly i Will never buy a Asus product again.

This discussion has been closed.