Black screen

[email protected]

Please tell us some basic information before asking for help:

1. Model Name: zenfone max m2 pro
2. Firmware Version: 0.94
3. Rooted or not: not
4. Frequency of Occurrence: everytime I restart
5. APP Name & APP Version (If your issue relates to the app): OS

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Phone screen is totally black after updating to Android 10 beta 2 ... OS is running background and it also vibrates when call comes. But boot menu for hard reset is also not showing . Please suggest some fix .

Motherboard has been crashed ?

Victor0_ASUS

Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India

[email protected]

Don't by any product Asus company