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Mechanical failure or software issue?

halfpawshalfpaws Level 1
edited September 2020 in Others
  1. System: FA506II
  2. Battery or AC:
  3. Model: A15
  4. Frequency of occurrence: High
  5. Reset OS: No
  6. Screenshot or video:

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Detailed description：It's been two days since I received my laptop and I've been noticing this issue since the very beginning. The P button and the semicolon (;) button keep failing intermittently. They don't react to change in the amount of pressure I apply on the button, and just acts up randomly. Especially when using Shift + P or Shift + ; the issue occurs in a higher frequency.

Should I get the unit replaced right away or is this something software related? Please help, my return/replace window is for another couple days at most


Thanks

Comments

  • Blake_ASUSBlake_ASUS mod

    Hello halfpaws,

    May you double check if your BIOS is up to date ?

    Thank you.

This discussion has been closed.