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Camera & Gallery apps disabled

btsangckbtsangck Level 1
edited September 2020 in ROG Phone 2

Please tell us some basic information before asking for help:

  1. Model Name: ROG2
  2. Firmware Version: Kernel 4.14.117 - perf
  3. Rooted or not: not
  4. Frequency of Occurrence: once
  5. APP Name & APP Version (If your issue relates to the app): Camera 6.3.14.0_200707 ; Gallery 2.8.3.63_200511
  • After updating to Android 10 these app are unable to use and other apps like Instagram can't load images from gallery.
  • And cameras fail in self test which the screen able to preview but failed to shoot and save.
  • The cameras hardware work in WhatsApp & Line camera.
  • 2020-07-30-15-57-18.mp4
  • And my apps version
  • 2020-07-30-15-56-20.mp4

mation above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Comments

  • btsangckbtsangck Level 1

    After updating to Android 10 these app are unable to use and other apps like Instagram can't load images from gallery.

    And cameras fail in self test which the screen able to preview but failed to shoot and save.

    The cameras hardware work in WhatsApp & Line camera.

    2020-07-30-15-57-18.mp4


  • btsangckbtsangck Level 1

    And my apps version

    2020-07-30-15-56-20.mp4


  • Anders_ASUSAnders_ASUS mod
    edited August 2020

    Try opening app info for both camera and gallery app. There you can clear their storage under Storage & Cache. Hopefully, this will fix your issue. If not, then I'm afraid you need to factory reset your device. Don't forget to backup first

This discussion has been closed.