Phone jumps to lockscreen by itself

johnCforVTSjohnCforVTS Level 2
edited September 2020 in ZenFone 6

Hi, even though i set the display -sleep to never, while watching or recording video (for example) device just jumps to lock screen out of nowhere. Anyone with the same issue? Any ideas on why this is happening?

Thanks in advance.


  • Have you tried restarting your phone? It shouldn't do like this.

    It's also weird that it goes to lock screen first. Almost like you have some app that forces your phone into lock screen

  • VS-KRVS-KR Level 4

    Have you got Smartlock enabled ? Or a device administration app that is enabled ?

  • I have the trust agent enabled. maybe is that... but is kind of weird for that to cause the issue cause is an option from the settings menu. Ill try disabling it and ill get back to you...

  • Disabling the trust agent seems to solve the issue... If you can add that on your bug list to solve for your next update...


This discussion has been closed.