Is anyone else also facing issues with Google Chrome since latest update.

akki.akshay42akki.akshay42 Level 1
edited September 2020 in ZenFone 6

Please tell us some basic information before asking for help:

  1. Model Name: 6Z
  2. Firmware Version:17.1810.2007. 165
  3. Rooted or not:No
  4. Frequency of Occurrence:Frequently
  5. APP Name & APP Version (If your issue relates to the app):Chrome

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Sometimes when Google Chrome is opened, it does not open properly and the swipe gestures to home does not work as well.

I can see the top elements trying to load but not loading properly.

Notification bar is working which allows me to open settings and kill the app and restart again.


  • Yeah, it keeps crashing. @Titan_ASUS can you please help us.

  • Me too...

    2 smartphones

    On v.165 same trouble.

    Chrome app freezing.

  • Hi, we'd request you follow the below steps:

    1 . Clear cache & storage of App after backing up & disable/re-enable Chrome App

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. We'd suggest you to use another browser, if the issue persists.

    4 . We have made a note of your feedback, and will share it with relevant team.

  • BhaskyBhasky Level 2
    edited July 2020

    I don't think it's an issue of OS,

    Because chrome nowadays pushing lot of updates also the system app Webview could be the culprit,

    because even i faced it with Pie, so I unistalled chrome and using Firefox now

  • MonarkMonark Level 3

    Yeah it's not the problem of OS it's all because of that android system webview.

    For me also it happened for 1 week after updating the android system webview but yesterday i received another update in play store for that app which resolved that issue.

    See the app reviews in play store.

This discussion has been closed.