Mobile Software not updating

skumar_sheoranskumar_sheoran Level 1
edited September 2020 in ZenFone Live Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenphone Max Pro
  2. Firmware Version:16.2017.2002.061
  3. Rooted or not:
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • victor010victor010 Level 5
    edited July 2020

    Hi there, kindly elaborate more on the issue you are facing, kindly share the screenshot of the issue you are getting so that we can understand it better.

    You may click on the following link to download update manually, request you to read the instructions before upgrading and take a full backup of the device before. Click here:

    Latest version is Version WW-16.2017.2007.084.

    Hi, kindly click on the following link and follow the instructions to update manually. Click here:

  • Earliest the mobile software update easily whenever observed the new version but recently it is not downloading.

    I try it to download several times but failed to download load.

    Refer the screenshot

This discussion has been closed.