No audio on connecting headphones

ZT-afc54f14ZT-afc54f14 Level 1
edited September 2020 in ZenFone 6

Hi all, I have been facing this issue since months. Whenever I connects headphone/earphones via headphone jack or Via Bluetooth, It always happen that out of 5/10 times, There will be no sound output through the headphones. For fixing it, I have to restart everytime it happens. Headphone connected icon shows in the status bar. Only the output is not coming. Please give a software update to fix this as soon as possible.


  • Hi, kindly help us with the following information to find a solution to your query.

    1.  Name of the Asus device you are using.

    2.  Firmware version your device is on.

    Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup :

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