Battery draining in 2% segment

DainikDainik Level 1
edited September 2020 in ZenFone Max Pro Series

I'm facing huge battery drain while using a phone as well as in idle state&sometimes it drains in 2% segment,from 95 to 93 directly

Comments

  • Your battery is probably dying, contact service center if you still have warranty.

  • JunrelJunrel Level 1

    Mine too

    It skip the percentage.

    And I'm still calibrate my battery this time. If this is a bug i hope they will fix it.

  • edited July 2020

    Hi friends

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Does the issue appear after any system/apps' download or update?

    And your current firmware version

    Settings>System>About Phone>Build Number

    2. If the "Fingerprint" is turn off, does the situation remain the same?

    Settings>Security>Fingerprint

    3. Enter "Safe Mode" and leave a 80%-100% phone in sleep(idle) mode in a night.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    If the battery works well in "Safe Mode", please check on any disturbance from the installed 3rd party Apps.

    4. If the issue remains the same in "Safe Mode", please try "the Factory Reset" 

    Settings>System>Reset options>Factory data reset

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

    5. Is there any zone heating up while using/idling? How long has the battery been used? 


    For further information, please refer to the links


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