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VivoBook Flip TP410UF - WIFI reception issue

amertaaniamertaani Level 1
edited September 2020 in 2-in-1
  1. System: VivoBook Flip Laptop
  2. Battery or AC: No
  3. Model: TP410UF
  4. Frequency of occurrence: Always
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：

I have a new Laptop purchased last year and I started using lately (very light usage). I Noticed recently that Wifi signal indicator is very low (one dash out of three), although I'm about 3 meters from my router (The router is also less that a year old). Certainly there will be no internet connection if I move 6 or 7 meters away from the router.

Comparing the laptop signal to my other devices such as an iphone and other laptop, I'm sure that there is a problem with my laptop, but not sure whether its a hardware or software issue.

Comments

  • Blake_ASUSBlake_ASUS mod

    Hello amertaani,

    Please kindly check if your BIOS, Windows and Wifi driver are all up to date?

    When you are connecting to Wifi, are you using Bluetooth at the same time?

    The wifi is 5GHz or 2.4GHz, both not easy to connect?

    Have you tried to connect another router with this laptop?

    Thank you.

  • amertaaniamertaani Level 1

    Hello,

    • I didn't check the drivers yet, isn't that automatically updated?
    • I don't normally use the Bluetooth while connecting to Wifi.
    • I tried both, 5GHz and 2.4GHz and both connections have the same issue.
    • I tried to connect to another network in another location and I faced the same issue.

    Thanks

  • Blake_ASUSBlake_ASUS mod

    Hello amertaani,

    BIOS are sometime manually update, please kindly double check.

    Thank you.

  • Blake_ASUSBlake_ASUS mod

    Hello amertaani,

    Please refer to below FAQ as well and update the WLAN card driver

    https://www.asus.com/support/FAQ/1037422

    Thank you so much!

  • amertaaniamertaani Level 1

    Hello Blake_ASUS,

    I updated Windows and the Wifi Driver, while the BIOS has the latest version, but did not notice any improvements yet. Is there a way to check if there is any issue with the hardware part?

    Thanks

  • Blake_ASUSBlake_ASUS mod

    Hello amertaani,

    Please kindly send your device to service center for further examination.

    Thank you.

  • amertaaniamertaani Level 1

    Dear Blake_ASUS,

    I purchased my laptop from UAE, and moved to Jordan, I could not find a service center in Amman, Jordan. Can you help me in finding one here?

  • Blake_ASUSBlake_ASUS mod
    edited August 2020

    Hello amertanni,

    I'm sorry that we don't have service center in Jordan.

    And if your device is still under warranty, it's better to send it back to the service center at the place you purchased,

    in order to have complete warranty service.

    Please refer to below link to find our service center.

    https://www.asus.com/support/service-center-location

    Thank you.

  • williamtravis466williamtravis466 Level 1

    Enter search with this "asus vivobook flip service center near me" in google then you can find your nearest service center in your location.

    WiFi Speed Test

This discussion has been closed.