VivoBook Flip TP410UF - WIFI reception issue

amertaani

1. System: VivoBook Flip Laptop
2. Battery or AC: No
3. Model: TP410UF
4. Frequency of occurrence: Always
5. Reset OS:
6. Screenshot or video:

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Detailed description：

I have a new Laptop purchased last year and I started using lately (very light usage). I Noticed recently that Wifi signal indicator is very low (one dash out of three), although I'm about 3 meters from my router (The router is also less that a year old). Certainly there will be no internet connection if I move 6 or 7 meters away from the router.

Comparing the laptop signal to my other devices such as an iphone and other laptop, I'm sure that there is a problem with my laptop, but not sure whether its a hardware or software issue.

Blake_ASUS

Hello amertaani,

Please kindly check if your BIOS, Windows and Wifi driver are all up to date?

When you are connecting to Wifi, are you using Bluetooth at the same time?

The wifi is 5GHz or 2.4GHz, both not easy to connect?

Have you tried to connect another router with this laptop?

Thank you.

amertaani

Hello,

• I didn't check the drivers yet, isn't that automatically updated?
• I don't normally use the Bluetooth while connecting to Wifi.
• I tried both, 5GHz and 2.4GHz and both connections have the same issue.
• I tried to connect to another network in another location and I faced the same issue.

Thanks

Blake_ASUS

Hello amertaani,

BIOS are sometime manually update, please kindly double check.

Thank you.

Blake_ASUS

Hello amertaani,

Please refer to below FAQ as well and update the WLAN card driver

https://www.asus.com/support/FAQ/1037422

Thank you so much!

amertaani

Hello Blake_ASUS,

I updated Windows and the Wifi Driver, while the BIOS has the latest version, but did not notice any improvements yet. Is there a way to check if there is any issue with the hardware part?

Thanks