windows recognize monitor but no signal coming from hdmi

torabzade.it · July 28

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Detailed description：hi, when I plug in hdmi cable to port windows recognize monitor and show it in display setting :

But noting in external monitor !!!! monitor show check signal cable.

tried update Intel UHD 630 driver, reinstalling etc...

what cause this problem ? I bought this notebook 1 month ago

Blake_ASUS · July 28

Hello torabzade.it,

Do you have another cable or another monitor you can cross check ?

Thank you.

torabzade.it · August 4

ok I'll borrow and check that.

for now as shown in image below windows recognize second monitor connected but monitor show "check signal cable" message then turn off :

this might help me, can you tell me this hardware config info for my laptop HDMI port ?

I think my Intel UHD 630 platform id is : 0x3E9B0000 is it correct ?

but I don't know hdmi port : Index,Bus Id, Pipe I have no success finding these info 😑

Blake_ASUS · 1:44AM

Hello torabzade.it,

May you press Win+P to switch mode to see if the external monitor will show?

Thank you.

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