windows recognize monitor but no signal coming from hdmi

torabzade.it

1. System: ASUS VivoBook
2. Model: K571GT i7 9750h, intel UHD 630, nvidia 1650
3. Frequency of occurrence: 1 month
4. Reset OS: Windows 10 x64
5. Screenshot or video: attached

========================

Detailed description：hi, when I plug in hdmi cable to port windows recognize monitor and show it in display setting :

But noting in external monitor !!!! monitor show check signal cable.

tried update Intel UHD 630 driver, reinstalling etc...

what cause this problem ? I bought this notebook 1 month ago

Blake_ASUS

Hello torabzade.it,

Do you have another cable or another monitor you can cross check ?

Thank you.

torabzade.it

https://zentalk.asus.com/en/discussion/comment/99660#Comment_99660

ok I'll borrow and check that.

for now as shown in image below windows recognize second monitor connected but monitor show "check signal cable" message then turn off :

this might help me, can you tell me this hardware config info for my laptop HDMI port ?

I think my Intel UHD 630 platform id is : 0x3E9B0000 is it correct ?

but I don't know hdmi port : Index,Bus Id, Pipe I have no success finding these info 😑

Blake_ASUS

Hello torabzade.it,

May you press Win+P to switch mode to see if the external monitor will show?

Thank you.

torabzade.it

https://zentalk.asus.com/en/discussion/comment/101199#Comment_101199

Hi, yes I did all typical ways, no success. I'm a programmer and familiar with how windows work with external displays.

as I don't have access to asus support centers, don't know how to get this hardware details. these can really help me figure the exact problem :

Intel UHD 630 platform id, hdmi port : Index,Bus Id, Pipe

Blake_ASUS

Hello torabzade.it,

So how about using another monitor or cable?

Thank you.