windows recognize monitor but no signal coming from hdmi
torabzade.it
Level 1
- System: ASUS VivoBook
- Model: K571GT i7 9750h, intel UHD 630, nvidia 1650
- Frequency of occurrence: 1 month
- Reset OS: Windows 10 x64
- Screenshot or video: attached
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Detailed description：hi, when I plug in hdmi cable to port windows recognize monitor and show it in display setting :
But noting in external monitor !!!! monitor show check signal cable.
tried update Intel UHD 630 driver, reinstalling etc...
what cause this problem ? I bought this notebook 1 month ago
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Hello torabzade.it,
Do you have another cable or another monitor you can cross check ?
Thank you.
ok I'll borrow and check that.
for now as shown in image below windows recognize second monitor connected but monitor show "check signal cable" message then turn off :
this might help me, can you tell me this hardware config info for my laptop HDMI port ?
I think my Intel UHD 630 platform id is : 0x3E9B0000 is it correct ?
but I don't know hdmi port : Index,Bus Id, Pipe I have no success finding these info 😑
Hello torabzade.it,
May you press Win+P to switch mode to see if the external monitor will show?
Thank you.
Hi, yes I did all typical ways, no success. I'm a programmer and familiar with how windows work with external displays.
as I don't have access to asus support centers, don't know how to get this hardware details. these can really help me figure the exact problem :
Intel UHD 630 platform id, hdmi port : Index,Bus Id, Pipe
Hello torabzade.it,
So how about using another monitor or cable?
Thank you.