headphone jack software issue

ZT-535b41ec

1. System: windows 10
2. Battery or AC: battery
3. Model: vivo book x540M
4. Frequency of occurrence: fixed and store and happened again
5. Reset OS:
6. Screenshot or video:

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Detailed description：the headphones dont work at all. brought it to the store yesterday and they fixed it using typing. tried several didfferent earbuds. tried all trouble shooters. went into device manager and the headphones do not show up. uninstalled the speakers and restarted. they worked at the store after someone did a bunch of typing and now they don't work again. thanks.

Blake_ASUS

Hello drmona,

Please kindly send your device to our official service center to check for the hardware .

You may refer to below link to find our service center.

https://www.asus.com/support/service-center-location

Thank you.