Unable to on-line with sim card data

hoi316hoi316 Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ZE620KL
  2. Firmware Version: PPR1.180610.009.WW
  3. Rooted or not: No
  4. Frequency of Occurrence: Keep carrying on from 3 days before
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.



  • hoi316hoi316 Level 1

    Hi, my phone was unable to online with sim card data, but able to online with wifi and make phone calls. My sim card should be fine as I put it in another phone it work well

  • Hi hoi316

    Thank you for your asking. Kindly provide the information below so that we can better assist you.

    1. Your current firmware version

    Settings>System>About Phone>Software information

    If you try to update to the latest version, does the issue still persist?

    2. Does the issue appear after any system/apps' download or update?

    3. Please check on Settings>Network & internet>Mobile network>Preferred network type>2G/3G/4G

    4. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth

    5. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"


    6. The name of mobile carrier

This discussion has been closed.