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Unable to on-line with sim card data

hoi316
Star I

‎07-25-2020 12:31 AM

Please tell us some basic information before asking for help:
Model Name: ZE620KL
Firmware Version: PPR1.180610.009.WW
Rooted or not: No
Frequency of Occurrence: Keep carrying on from 3 days before
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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2 REPLIES 2

hoi316
Star I

‎07-25-2020 12:33 AM

Hi, my phone was unable to online with sim card data, but able to online with wifi and make phone calls. My sim card should be fine as I put it in another phone it work well
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Christine_ASUS
Community Legend II

‎07-27-2020 12:27 AM

Hi hoi316
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Your current firmware version
Settings>System>About Phone>Software information
If you try to update to the latest version, does the issue still persist?
2. Does the issue appear after any system/apps' download or update?
3. Please check on Settings>Network & internet>Mobile network>Preferred network type>2G/3G/4G
4. Please try reset Network: Settings>System>Reset options>Reset Wi-Fi, mobile & Bluetooth
5. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
6. The name of mobile carrier
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