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No puedo actualizar mi zenfone 3 a 8.0

gr1042682
Star I

‎07-24-2020 01:20 PM

Llevo mucho tiempo intentando actualizar mi zenfone 3 que tiene la version 7.0 y lo quiero actualizar a 8.0 pero no se puede
0 Kudos
1 REPLY 1

Christine_ASUS
Community Legend II

‎07-28-2020 12:34 AM

Hi gr1042682
Thank you for your asking. Are you trying to upgrade from Android 7 to Android 8?
1. Is your model ZE520KL or ZE552KL?
Model Name: Settings>System>About phone
Refer to the link below to check the model name by model no. in the link
https://www.asus.com/support/FAQ/1014441/ 
2. Your current firmware version
Settings>System>About Phone>Software information

To do a cross-Android version update from Android 7 to Android 8, you need to update to the last Android 7 version before the first Android 8. Take ZE520KL for example,
WW-14.2020.1712.85>manual update>WW-15.0410.1712.31>auto update to your preferred Android 8 version
# Manual update guide
https://www.asus.com/support/FAQ/1009748/
# ZE520KL Firmware Spot
https://www.asus.com/Phone/ZenFone-3-ZE520KL/HelpDesk_BIOS/

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