Brand new laptop but the screen is blank

PuneetPuneet Level 1
edited September 2020 in ZenBook
  1. System: ZenBook UX430UA
  2. Battery or AC: Both
  3. Model: UX430UA
  4. Frequency of occurrence: Always. First time start
  5. Reset OS:
  6. Screenshot or video:


Detailed description:I am trying to start my laptop and the screen is blank. Even though power LED and batter LED on the right side of the laptop are ON and blinking. I tried hard-reset by holding the power button for some time, but result is the same.


  • Hello Puneet,

    Please send your device to service center for further examination.

    Thank you.

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