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Brand new laptop but the screen is blank

PuneetPuneet Level 1
edited September 2020 in ZenBook
  1. System: ZenBook UX430UA
  2. Battery or AC: Both
  3. Model: UX430UA
  4. Frequency of occurrence: Always. First time start
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：I am trying to start my laptop and the screen is blank. Even though power LED and batter LED on the right side of the laptop are ON and blinking. I tried hard-reset by holding the power button for some time, but result is the same.

Comments

  • Blake_ASUSBlake_ASUS mod

    Hello Puneet,

    Please send your device to service center for further examination.

    Thank you.

This discussion has been closed.