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Asus Zenfone Max Pro M1 Google Pay

Vlczech
Star III
Please tell us some basic information before asking for help:
Model Name: Zenfone Max Pro M1 ZB602KL
Firmware Version: WW-17.2017.2006.429
Rooted or not: original - not modified
Frequency of Occurrence: always
APP Name & APP Version (If your issue relates to the app): Google Pay 2.112.312533666
In previous (beta version) of Android 10 (I think, that it was WW-16.2017.2005.082), I was able to pay by Google Pay with my card. In this version I'm not able to pay, because device is not certified. It is quite strange / confused, that in beta version Google Pay is OK, but in next version it is broken.

25 REPLIES 25

Christine_ASUS
Community Legend II
Hi Vlczech
Thank you for your asking. WW-16.2017.2005.082 is Android 9 version and WW-17.2017.2006.429 is Android 10 AOSP Software Image developer Version 🙂 Kindly provide the information below so that we can better assist you.
1. Please assist me to confirm your current firmware version. Did you perform manual update from WW-16.2017.2005.082 to WW-17.2017.2006.429?
Settings>System>About Phone>Build Number
2. Please check on SMMI test , does it fail?
Calculator> type ".12345+=">SMMI TEST>Single Test>NFC Tag Reader Test
3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
https://www.asus.com/support/FAQ/1005163/
4. Also, please try "the Factory Reset" 
Settings>System>Advanced>Reset options>Erase all data(factory reset)
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.

RadeonPS
Rising Star II
Vlczech

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone Max Pro M1 ZB602KL
  2. Firmware Version: WW-17.2017.2006.429
  3. Rooted or not: original - not modified
  4. Frequency of Occurrence: always
  5. APP Name & APP Version (If your issue relates to the app): Google Pay 2.112.312533666

In previous (beta version) of Android 10 (I think, that it was WW-16.2017.2005.082), I was able to pay by Google Pay with my card. In this version I'm not able to pay, because device is not certified. It is quite strange / confused, that in beta version Google Pay is OK, but in next version it is broken.


Asus Zenfone Max Pro M1 Google Pay
I am on 429, device is certified and used gpay to pay many times.
screenshot-20200723-111342-7e2.png
screenshot-20200723-111423-7e2.png

Vlczech
Star III
@Christine_ASUS :
1) Yes, I manually update firstly from Android 8. to 16.2017.2005.082 ( I hope that it was this version, but I'm not sure), then I manually updated to this Andoid 10 AOSP. BTW: Is it possible to upgrade from .429 to new 16.2017.2007.084 (is this update od Android 10 AOSP?)?
2) I don't have any NFC device here at the moment, so I will try as soon as possible
3) Also on Safe mode the device shows, that is not certified.
screenshot-20200723-080027.png

Vlczech
Star III
I tried to delete cache and data of Google Play, information about "Device not certificated" disappeared - but there is no information about certification right now (if is it certificated or not). It disappeared whole the item "Certification Play Protect".