Hi I am a proud owner Asus max pro m1 and next I bought 5z. I have been using asus for past 3yrs for asus reliable hardware.
That's why I spent so much money to buy the Rog phone 2. Initially I loved the phone and it's the best phone ever made in my opinion for this price.
2months back I started to facing to random reboot issue only if I use my phone while charging. It's just random when playing. I thought it's a software issue.
Now it's increased a lot. Phone started to reboot even when i am using whatsapp call while charging.
Phone shut off/black screen only if I use my in charging otherwise no issue.
4 times I have tried factory reset, I have tried all the andriod 10 versions, reverted back to Android 9 also. Same issue.
Along with me many of the customers are facing this shutdown issue if you can check the telegram/zentalk group.
I am sure it's a hardware issue, the thing is i am in onsite rightnow. My warranty gonna expire in 6months and I am not in india.
I am trying to reaching India from Kuwait. But due to corona I am unable to do so.
I will reach out to service center in my hometown in india before 6months but I am afraid if things go wrong I don't know what to do.
I don't wanna regret buying this ROG2.
So many other users also facing this hardware issue.
It's so frustrating to use the phone while charging
I have so much respect for the asus reliability but this hardware issue is killing me.
Kindly help me out