Front Camera refuses to flip open after .165 update

paras0710paras0710 Level 2
edited September 2020 in ZenFone 6

Camera refuses to rotate says something obstructing. I forcefully open it and it retract back like normally it does when forced it to open. Never had this problem before. If its rotating back to close position it definitely can open it as well. Tried it in whatsapp and asus camera app. Restart doesnt work.


Update: i flip it forcefully keep it in front position and open camera app in front mode take a selfie and press rotate camera icon to switch it to back camera it does it normally but when again i pressed rotate camera icon to switch it back to front camera it wont open shows same message.


Comments

  • paras0710paras0710 Level 2
    edited July 2020

    Update: Auto Panorama mode working fine taking picture while camera rotates from back to front.


    Motion tracking also working fine no error.

  • Is your screen turning off when you make calls (even with it's not beside your head) - if so, it is the proximity sensor.

    Open Calculator, press ".12345+=" -> Single Test - Proximity Test -> Does it already show "Near"? If so, something phishy


    I personally have same issue.

  • Yes after .165 update in every calls screen remain off i was t. And yes it is showing Near. Coincidentally i dont know why but i tried .12345+= just before updating to .165 and do all the tests one by one and that time proximity sensor was working fine so i am thinking i has something to do with recent update.

  • Yes it is proximity sensor but coincidentally i dont know why but days before update i ran .12345+= test and tested all one by one that time proximity was working fine so i an thinking it has something to do with recent update.

  • paras0710paras0710 Level 2
    edited July 2020

    Also wondering why this problem came just 2 weeks after end of 1 year warranty period. And even in lockdown where i will take this.

  • paras0710paras0710 Level 2
    edited July 2020

    IR LED not working detector detecting ir from my AC remote control and passed the proximity test.

    How much it will cost to repair it? And is it even repairable ? i heard many bad reviews for Asus mobile service centre that they dont have parts and keep phones for months and even after that refuses because lack of parts.

  • Another progress IR led came out to be fine i used my laptop camera to check this (pic attached) and as with ir led of any remote controller proximity test passed i think it is software problem and need recalibration. Anybody from Asus please help calibrate it as service centres are closed in lockdown.


  • I installed proximity action app from playstore whenever i bring my finger near to proximity sensor phone vibrates which means sensor itself is ok and working but in testing it always show near/close. This further strengthen my belief that it is software problem.

  • Check this . Time between waves value changes when i bring my finger close to proximity sensor.

  • _jis__jis_ Level 5

    I think this is one of Murphy's laws :)

    For example, in my country, the warranty period is 2 years, and my previous phone died 3 weeks after the end of the warranty period.

  • Mine is 2 weeks before warranty ends - but I unlocked bootloader so I'm SOL :)

  • Yes it is proximity sensor but coincidentally i dont know why but just days before update i ran .12345+= test and tested all one by one that time proximity was working fine so i an thinking it has something to do with recent update.

  • Yes it is proximity sensor but coincidentally i dont know why but just days before update i ran .12345+= test and tested all one by one that time proximity was working fine so i an thinking it has something to do with recent update.

  • Hi, we'd request you follow the below steps:

    1. Go to Camera settings, clear cache & storage of Camera App after backing up & disable/re-enable camera App

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup:  https://www.asus.com/support/FAQ/1006346/

    4. Last option would be to visit the service centre to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

This discussion has been closed.