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zenfone max pro m2 stuck in logo & can't flash

kingartur
Star I

‎07-15-2020 06:14 AM - last edited on ‎01-16-2024 12:59 AM by Community Manager

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:i'm forget bicause my phone stuck in logo
Rooted or not:not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================

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2 REPLIES 2

Kuba
Star III

‎07-15-2020 06:36 AM

Asus won't help you with that. But if you want you can for some time power it on. Actually i thunk you can do it by most of the time, but sometimes phone will suddenly shut off and you will have to do the same combination:
1) when you see the android logo as it shows fast click Volume UP, Volume Down and Power button nearly at the same time in this order. Then phone will shutdown for a while and restart and voila
2) sometimes it was working for me:
When you see ASUS logo hold the power button for like 8-10 sec and hold off
Hope it helps you, shame on you asus
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Christine_ASUS
Community Legend II

‎07-16-2020 12:22 AM

Hi kingartur
Thank you for your asking. Please try following steps to access recovery mode for the Factory Reset:
0. Try to back up your data with USB cable
1. Keep pressing "volume down key"
2. Press "power key" and stop press " power key" once you feel the vibration
3. Still keep pressing "volume down key" and stop press "volume down key" once you enter [Android Recovery] Screen
4. Choose "Wipe data/factory reset">"Factory data reset"
5. "Reboot system now"
#Hardware Reset Guide
https://www.asus.com/support/FAQ/1006346/
Please note that once the steps is completed, all data, apps, settings and personal information will be deleted.

If the situation remain the same, please contact ASUS repair center in the country of your residence: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
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