Asus hotline person promise me to replace my handset if HW issue found but now forcing to repair
Please tell us some basic information before asking for help:
- Model Name: ZB630KL
- Firmware Version: NA
- Rooted or not: No
- Frequency of Occurrence: All the times
- APP Name & APP Version (If your issue relates to the app): After FOTA update hang and not booting
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Dear Asus team,
As previously suggested by your team member, I already submitted my device to service center. They informed me issue not resolved by software upgrade and need to replace MB. But as I confirmed to your team member earlier( Regarding case ID #A200733270) if any hardware issue found on device then I'll don't received it by replacing the spare part. I want replacement to upgrade model or refund.
Case ID provided by your customer care team is #A200733270/A2007012067/A2007017522
RMA number provided by service center is #SRASINDUR2007110001
Many case ID and RMA number received but issue not resolved. Also service center forcing me for repair.
As per my knowledge and experience Asus is leading world class brand. So I'm expecting you are keep your promise and please do needful.