(M1) [ZB602KL V429] Audio bug in Android 10

powercp123powercp123 Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max Pro M1
  2. Firmware Version: Android 10, June 2020 Security Patch Level
  3. Rooted or not: Not
  4. Frequency of Occurrence: Everytime i use an app with microphone access while headphones are plugged in
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Whenever I am using an application with microphone access and my headphones/earphones are plugged in, audio outputs from both headphones and device speaker. Is this some bug or my phone is broken? Is there any way this can be troubleshooted?

Best Answer


  • Hi powercp123

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Could you help me to confirm your current firmware version? Is it WW-17.2017.2006.429?

    Settings>System>About Phone>Build Number

    2. The app name which has the issue.

    If you update the app to the latest version, does the situation remain the same?

    Does the issue appear in other apps?

    3. Does the issue appear after any system/apps' download or update?

    1. Yes,  WW-17.2017.2006.429
    2. The issue only appears on apps or games with microphone access (e.g. Messenger, Mobile Legends, Call of Duty Mobile etc). Even after updating or reinstalling, the situation remains the same.
    3. It began after the Android 10 update, WW-17.2017.2004.263. After I updated to WW-17.2017.2006.429, the problem is still there.
  • It began after the Android 10 update, WW-17.2017.2004.263. After I updated to WW-17.2017.2006.429, the problem is still there.

    Same charging slow please better fast changing some different system update give phone fota update itself already beta version update better phone also give me my to install prosing . Some battery pack up inring to them

  • Hi karsanapallimanojreddy

    Thank you for your asking. To avoid any misunderstanding in the conversation, could you provide me your question again more accurately?

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