After system update to Android 10, Sim is disabled

amithalamithal Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_X00TD
  2. Firmware Version: QKQ1.WW_Phone-17.2017.2006.429-20200614
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Permanent
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


After the recent system update to Android 10, I received notification to update and I did it. After the update, rebooting the phone I am not getting network, sim is disabled. Please see screenshot.

I have removed the sim and inserted back, still the sim is disabled. I am unable to use phone for calling.

Expected a better tested version from Asus. Totally disappointed. How do i revert back to Android 9?


  • Hi there, kindly follow the below steps:

    1 . Kindly use another sim in the device and see if it works.

    2 . Use the sim in another device and see if the issue is with sim.

    3 . If the issue persists with device using another sim, kindly factory reset your phone

    after taking a full backup :

This discussion has been closed.