Zenfone 5z Camera Unable to focus
Please tell us some basic information before asking for help:
- Model Name: Zenfone 5Z (ASUS_Z01RD)
- Firmware Version: WW_220.127.116.11_20200520
- Rooted or not: No
- Frequency of Occurrence: Constant
- APP Name & APP Version (If your issue relates to the app): Camera, Version 18.104.22.168_200117
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
My Asus Zenfone 5Z was working like a charm but due to some recent updates, the camera is not working upto the mark like previous times.
The main problem started coming from end of February after some update, where the primary lens of camera is not able to focus on far distance. Using the pro mode, we still can control the focus for nearby object upto just 15 cm, after that it is completely blur. Seeing the discussion threads, I believe many people are facing the same issue. So clearly it is a software bug.
I have cleared camera app CACHE & DATA in both safe & normal mode, done SMMI test but the issue didn't resolve. In all the apps using camera, the issue is present. I have not done factory reset as some people in discussion have done it and yet the issue didn't resolve.
Requesting Asus to please look into it. The camera is of great quality but users are suffering much from months due to a small bug.