Phone ia not charging.

priyabrata7537

I have Zenfone Maxpro M1 which recently started a weird behaviour. it is not charging when I put it on charge as I'm using official Charger and Cable provided by company.

Built Number 082, May update.

Kindly help me.

veeharish2005

https://zentalk.asus.com/en/discussion/31808/phone-ia-not-charging

Try with other charger.

gauravg76531

i have too this problem and its weird

everything like hardware and charger is ok but shows charging but not charging

victor010

Hi there, kindly follow the below steps:

1 . Kindly try using another charger and see if it helps.

2. Try the same under safe mode:

Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

3. If still you face the issue

factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

4. Last option would be to visit the service center to have

a check. Locate here: https://www.asus.com/in/support/Service-Center/India