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asus zenfone 5z home screen bug

yugmagandhi1805yugmagandhi1805 Level 1
in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name:asus zenfone 5z
  2. Firmware Version:.87
  3. Rooted or not: no
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

Ss are attached

Home screen icon disappears

Screenshot_20200711-133407212.jpg
Screenshot_20200711-133402196.jpg


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Comments

  • Victor0_ASUSVictor0_ASUS mod

    Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

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