Unreliable charging happneing
arindam.dey904
Level 1
in ZenFone 6
When I am putting my phone for charge some time it's showing only charging,some times fast charging and after 10 or 15 mints whole charging procedure is getting stopped. Took the phone and charger to asus service center. They confirmed the data cable and adapter is perfectly fine. They checked everything flashed my phone 2-3 times and told me the problem is solved. but again i am facing same issue. I am on .153 update. This thing happens on any percentage of battery level. Checked in safe mode, checked battery care mode toggling, checked after factory reset but the story is same. Please help MODS
Comments
153 is unstable, 3 of my friends had suffered a lot 2 of them even replaced mboard, and yet again they are not happy with the overall performance,
Stay with Pie and forget the rest expectations from ASUS
My fast charging is being cutt off and I am planning to visit service center is there any use in order to do so...?
As per your experience even they didn't solve the problem...?
@Bhasky @arindam.dey904
If phone is under warranty and upon examination, they will decide to replace the mboard, and ask them to flash it back to Pie.
They don't replace PCB unless it's really a problem, either you need to convince them that Software upgrade made it worse or themselves need to accept the fact
@Anders_ASUS @Titan_ASUS and other mods please post solution here.
Dear Chaithanya,
All they did is flashing the phone for 2-3 times. They never want to accept hardware issues. Make sure you have at least 2-3 days in your hand, because you are going to suffer a lot bro. And if your phone needs parts replacement it will take 15-20 days minimum as per the service center. Be prepared to be harassed.
Still wandering why @Anders_ASUS is quiet? sir please help with the topic. After paying a premium amount service can not be like budget segment.
Thanks for the information bro.
And moderator should do something about the issues
@Anders_ASUS sir please help us regarding the issue. I hope you are reading the post. Plz comment how to overcome this
Hi there, kindly let us know the Charging time taken from 0 - 100%.
The time is taking normal as before when fast charging is happening. But the issue is some time charging is completely stopped. I checked the charger with another asus 6z and its working fine.
@victor2020 please let me know how to solve
@victor2020 @Anders_ASUS guys plz help us. I know my two friends who are suffering the same. They are not available on zentalk platform
Hello, my name is Michelle Belldown and I from California, I live in Los Angeles and studied at University of California Berkeley.
These things are almost always hardware related.
Either the cable is damaged, the charger or the phones motherboard. It's also worth knowing that charging will be less if the temperature is close to 50 Celsius. Also check so that battery care”-function is NOT active. It may slow your charging or force it to stop at 80%
@Anders_ASUS temp is 26 c. Battery care is off. Charger is fine as it is charging another 6z perfectly. Phone is in service centre from last 25 days. Will update
If you have the opportunity, exchange the charger, including the cable, with the owner of the other phone temporarily, for example for a few weeks. You will soon find out where the problem is. If your phone is sometimes poorly charged again, it is not the charger or cable, but the phone itself or its charging port ...
@Anders_ASUS thanx fully sold the phone. Moved to IOS life is really easy and comfortable with iphone xr. And trust me asus needs to learn after sales from apple. Even you do not have to wait for 4-5 days for an answer from mods in apple forum. Thnx for ruining my trust from asus. They may produce nice laptops but certainly not phones.
Same happening to my asus 6z after latest update