Sim Card "No Service" Status after the System Update [ZB555KL]
Jorel
Level 1
Basic Information;
- Model Name: ASUS_X00PD
- Firmware Version: WW_Phone-15.00.2005.120-20200428
- Rooted or not: Not Rooted
- Frequency of Occurrence: Since the Update of Software
- APP Name & APP Version (If your issue relates to the app): It's same sceneraio with safe mode, "no service" status.
I have already tried switching sim cards with different mobile phones and it is working very well and have a good connectivity.
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Comments
Hi Jorel
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please try to reset Network: Settings>System>Reset>Network settings reset
2. Which version did you update from? Did you perform the cross-Android update before the issue appear?
3. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
4. Last, please try "the Factory Reset"
Setting>System>Reset>Factory data reset
Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.
I've tried all those troubleshooting tips including factory data reset but sadly "No Service" status re-appears. And here I am, started over again.
Hi Jorel
Thank you for your reply. Kindly check you inbox for further information checking.
Hi Jorel
Kindly refer to the link as the latest firmware version WW-15.00.2007.122 download spot:
Does the situation remain the same after the firmware update?
You can also try to replace your sim cards with the new sim card from providers, generally it helps
I already did but it didn't work.
Yes, the situation remains the same after the firmware update.
which android version you are using? If you are using android 8, then please upgrade to Android 9. if on android 9 it gets same then, there may be sim card slot reader issue, for this then only asus service can provide you the solution.
Even I am facing the same problems as mentioned by jorel since the update (I have the same phone model as jorel) and am also finding an abnormally long charging time and excessive heating of the device while charging since the update . I have tried all the above solutions given by Christine too but have not found it fruitful. Please help
-Aritra
Hi aritrakarstbs
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Have you upgrade to the latest version? Which firmware version do you have?
2. Do you mean that you had tried the factory reset?
3. Please try SMMI test
Calculator> type ".12345+=">SMMI TEST>Single Test>SIMcard Test/SIM Signal Test
If the SMMI test fails, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs
4. Furthermore, if the device still has heat zone after updating to the latest version, do the factory reset and upgrade all apps to the latest version, please bring your device to the repair center for further device checking.
1)Firmware version WW_ZB555KL_15.00.2007.122_20200618
2) Yes I have tried factory reset but it was of no use
3) The SMMI test has failed. I will try to bring the device to the service however if I fail to do so due to lockdown I shall give a call to asus support team
Hi aritrakarstbs
Yeah, if any of the SMMI test fails, the device will require a further device checking by Repair Center. As you said, you can try CallUs to contact the local service center. Sorry for any inconvenience it may caused during the pandemic periods.
After doing SMMI Test in my device, the result says "SIMcardTest is working well"
Hi Jorel
Thank you for your reply. Kindly provide the information below so that we can better assist you.
1. Which carrier in which country are you using. Does the device work with other carrier?
2. What is the result of SMMI test-SIM Signal Test?
3. Which firmware version do you have?
4. Provide me the screenshot of Settings>Connections>Mobile network>Access Point Names>CHT Internet/CHT MMS
5. Provide me the screenshot of Settings>Connections>SIM card
Here are the informationa that you were asked:
1. Sim Card Carriers
a.) Sim1: Globe Telecom Sim2: Smart Communications
b.) I tried different carriers but still didn't work.
2. SMMI Test - SIM Signal Test result
"SimSignalTest is failed"
3. Firmware version
WW_ZB555KL_15.00.2007.122_20200618
4.
5.
Thank you for helping me.
PS : Globe Telecom (Philippines) and Smart Communications (Philippines
Hi Jorel
Thank you for your reply. Because your SIMSignal Test is fail, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs