battery problem

edited September 2020 in ZenBook
  1. System: Windows 10
  2. Battery or AC:
  3. Model: Asus zen book pro 15 UX580GD
  4. Frequency of occurrence: almost every time when I switch on my notebook
  5. Reset OS:
  6. Screenshot or video: N/A


Detailed description:Sometimes when I switch on my computer my charge level can show 0%, it blocks and switchs off. Though in reality it should be charged, but not 0%, I never leave my computer with 0%. Then I have to switch on the charger, and it starts to charge my computer really from 0%. What could be the problem?

It is such a difficult time to give a computer for the checkup when everything is online...


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