Youtube Green Flash Bug UM462DA

  1. System: Windows 10
  2. Battery or AC: On both
  3. Model: Zenbook FLip 14 UM462DA yzen 5
  4. Frequency of occurrence: Frequently
  5. Reset OS: Has been reset by the ASUS RMA team
  6. Screenshot or video: Yes https://youtu.be/oWNjysZcO4g

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Detailed description:The screen flashes green whenever I play a video from Youtube on this laptop. I may be mistaken, but I think this has got to do with the AMD driver.

Comments

  • edited July 6

    Hello mahendras11235,

    May I know if only watching Youtube have this issue?

    How about other website?

    Also, please kindly update your Chrome and try another browser.

    and you may try to uninstall some of your Chrome Apps as well.

    Thank you.

  • Hi Blake,

    I observed that the green flash happens whenever a website uses the VP9 video codec, so I guess Netflix would have this problem too.

    In the video that I sent to you I am using the latest version of Microsoft Edge. But I have also tried using Chrome and it gives the same green flash.

    I have uninstalled my Edge and Chrome extensions to no avail.

  • mahendras11235mahendras11235 Level 1
    edited July 6

    Edit: I've previously posted a "fix" here and the problem got back again

  • Hi. I've uninstalled the factory shipped graphics driver and let Windows install it itself. Youtube has been without that green bug so far.

  • Hello mahendras11235,

    I see, do you remember the version of the driver that you had problem with?

    and now you have updated to the same version but without issue?

    Thank you so much for the update!

  • Sorry, I only remember this: that it starts with 25. The version number of the new driver is 26.20.12028.2.

  • Hello mahendras11235,

    Got it,

    Thank you so much for the information.

  • You are very welcome Blake

  • A bit more info for future readers:

    There is a bug in V25.20.14146.3004 of AMD chipset driver (the latest version available in the Asus UM462DA support page) which causes videos to start with a green flash. I happened to uninstall this version and let Windows auto install 26.20.12028.2 which solved the bug.

    I've also did an update to 27.20.12027.1001 (Adrenalin 2020 Edition 20.8.3 Optional on AMD's website) which seems to be better in thermals than 26.20.12028.2. I am not sure about this, still.

    TLDR: the newest chipset driver on the Asus UM462DA drivers page ( www.asus. com/2-in-1-PCs/ASUS-ZenBook-Flip-14-UM462DA/HelpDesk_Download/) has a bug which causes a green flash to appear whenever some videos are played. The solution for me was to install a newer version of the driver.

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