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Finger print sensor issues

badhrinathsethuramanbadhrinathsethuraman Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:asus 5 z
  2. Firmware Version:107.87
  3. Rooted or not:no
  4. Frequency of Occurrence: every time while unlocking
  5. APP Name & APP Version (If your issue relates to the app): finger print

====================================

Recently my phone finger print sensor taking a while to log in this heppen after I installed the firmware can u pls check this issue

Comments

  • victor010victor010 Level 5

    Hi, we'd request you follow the below steps:

    1. Perform a SMMI test.

    2. Restart the device under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

This discussion has been closed.