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ZenBook (UX433FA) - USB C to HDMI does not work

lakthindalakthinda Level 1
edited October 2020 in ZenBook
  1. System: Microsoft Windows 10 Home (64 bit)
  2. Battery or AC: AC
  3. Model: UX433FA
  4. Frequency of occurrence: Everytime
  5. Reset OS:
  6. Screenshot or video:

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Detailed description：USB C to HDMI does not work tried with multiple devices (Type C to HDMI adapter, Type C HUB with HDMI output). It always says 'Unknown USB Device (Port Reset failed)'. Try updating 'Intel(R) USB 3.1 eXtensible Host controller- 1.10' drivers and it is the latest drivers.

Does anyone know how to fix this? Or a compatible HDMI adapter for ZenBook (UX433FA).

Device manager - Screenshot.docx


Comments

  • lakthindalakthinda Level 1

    Does anyone else who own ZenBook (UX433FA) has issues with USB C port to HDMI connection? Or is it just me having a bad luck? 🙁

  • Blake_ASUSBlake_ASUS mod

    Hello lakthinda,

    The USB C port on this model does not support display export.

    https://www.asus.com/us/Laptops/ASUS-ZenBook-14-UX433FA/Tech-Specs/

    Please use the HDMI port directly.

    Thank you.

  • AKBLUEAKBLUE Level 1

    I have exact same issue with my new Asus ZenBook. If the USB C port doesn't work, what hub or docking station do you recommend? I can't use a single hdmi, as I need to connect two monitors.

    asus scrnsht 20200904.jpg

    Thanks.

  • Blake_ASUSBlake_ASUS mod

    Hello AKBLUE,

    You would need a dongle or hub that has external graphic card inside, to help with the display export.

    I'm sorry that there is no recommendation on third-party accessories.

    Thank you.

This discussion has been closed.