Phone kept restarting (not overheating)

KARASUNOKARASUNO Level 1
edited September 30 in ZenFone 4 Series

Please tell us some basic information before asking for help:

  1. Model Name:ASUS_X00ID
  2. Firmware Version:WW_ZZ554KL
  3. Rooted or not:not
  4. Frequency of Occurrence:Everyday(maximun of 2 times a day)
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Phone kept restarting although my phone isnt overheating and after several times of it restarting, my home button and recent apps button dont react(i already know how to fix the issue of the home button and recent app button not working except the issue of it restarting suddenly)

Comments

  • Hi KARASUNO

    Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:

    1. Please try to enter "Safe Mode". If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.

    # How to enter and exit "Safe Mode"

    https://www.asus.com/support/FAQ/1005163/

    2. Try the Factory Reset


    If you have any further queries, please do not hesitate to contact me.

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