Stuck on asus logo after april update

pajapatisunilpajapatisunil Level 1
edited September 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name:Asus max pro m1
  2. Firmware Version:063
  3. Rooted or not: no
  4. Frequency of Occurrence:
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


i updated my asus max pro m1 to 063 april update after that used my my phone and put it into charger after 100% charged i unpluged my phone and boom i got stuck at asus logo.I'm not able to power it onn.I checked zentalk and i found that many people are facing this problem after that update,take it seriously else u have to face hard from Asus users.😡


  • Hi there, kindly check if you can perform the below functions:

    Rebooting to bootloader

    Step 1. Switch off the device by pressing the Power button for a couple of seconds

    Step 2. After that hold down Volume Down + Power keys together for a few seconds

    Step 3. Release power key and keep pressing volume down button, you will be then be taken to Recovery mode

    Step 6. In recovery Mode go to Reboot to Bootloader by scrolling down/top with volume button

    Step 5. When Reboot to Bootloader is selected then press power key to confirm option

     Option 2: Performing hard reset(data backup is necessary)

    1. Switch off the device

    2. When the device is off, press (also hold) volume down key and then press (also hold) power key.

    After the device vibrates, release the power key (keep holding volume down key) to enter recovery mode.

    3. Select "wipe data/factory reset" by volume down key (or volume up key), and then press the power key.

    4. Select "Yes -- delete all user data" by volume down key (or volume up key), and then press the power key to start reset.

    5. After the reset is completed, select the "reboot system now" and press the power key to reboot your device.

  • what if non of this is working. what should i do next....?

  • Its not even going to recovery mode how can i hard reset it ..

    i have tried all the stuffs that u r going to suggest me .

    it all happen bcoz of your poor developers team .Shitty update

  • Hi, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here :

  • What they will say is that its motherboard problem and u have to change...The simple answer they say without doing much work on that phone....Do we need that

This discussion has been closed.