Audio bug on Asus zenfone Max pro m2

ModelName:ZB630KL
FirmwareVersion QKQ1.WW_Phone-17.2018.2004.424-20200506R
Rooted or not: No
Frequencyof Occurrence: frequently
Wheneveri tried to listen song via earphone or bluetooth, i feel no bass came problem. Please fix this issue
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Comments
Hi there, if your experience has changed from how it was out of the box then, we suggest you to please visit the nearest ASUS service center for better assistance. Locate here : https://www.asus.com/in/support/Service-Center/India
Here in my area it's completely lockdown here.
So please assist me !
And one more request, please enable the internal sounds record in screen recorder
Thank you