Why i can't install apk's ?

Pab10 SuarezPab10 Suarez Level 1
edited September 2020 in ZenFone Live Series
  1. Model Name: Asus zenfone live L1 (ZA550KL (2gB RAM
  2. Firmware Version:WW_ZA550KL_15.01.2003.137_20200307
  3. Rooted or not: NOPE


ok i was going to install a backup aplication but i can't install the apk and mi phone says "applicaiton not installed" i can't found the optionto allow unknow origins where is it?

Comments

  • DzakyDzaky Level 2

    Go to setting, search file manager app, permission and allow installations

  • DzakyDzaky Level 2

    Here the screenshot, all apps have their permission, so turn it manual one by one

  • Pab10 SuarezPab10 Suarez Level 1
    edited June 2020

    thx for your help, that's activated actually (stll not working)


    idk why they removed the option to just slide "unknown origins" that option was there when i buyed the phone

  • DzakyDzaky Level 2
    edited July 2020

    I don't know about that, this options not from Asus but from Android Oreo (8) I think.

  • yeah but idk efore i could install apk and now what happened?

  • Any mod could response?

  • Hi Pab10 Suarez

    Thank you for your asking. Kindly provide the information below so that we could better assist you.

    1. Which apk you could not install? Do the issue appear after any firmware update? Does the issue only appear in this apk? (Sometimes may come from the disturbance from the installed 3rd party apps.)

    2. Check internal storage space:Settings > Storage & memory

    3. Restart your device

    4. Clear app data/cache of Play Store:Settings>Apps & notifications > App info > Google Play Store>Clear data or Clear cache.

    5. Please try "the Factory Reset" 

    Setting>System>Reset>Factory data reset

    Please note that once the Factory Reset is completed, all data, apps, settings and personal information will be deleted.


    If you have any further queries, please do not hesitate to contact me.

  • Factory reset your phone and again enable install unknown apps. Most probably it will work.

    Thanks!

This discussion has been closed.