Zenbook Pro Duo loose trackpad and grainy screen?

prototype1981prototype1981 Level 1
edited September 2020 in ZenBook
  1. System: Zenbook Pro Duo UX581GV
  2. Battery or AC:
  3. Model:
  4. Frequency of occurrence: Constant
  5. Reset OS:
  6. Screenshot or video: not allowed to post


Detailed description:

Just got the Pro Duo and it's lovely, albeit hefty.

However there are two things which immediately annoy me. 

Touchpad - position etc is fine, but the pad feels loose towards the bottom. It has gotten to be really annoying in the past 24 hours when scrolling and double tapping etc. Is this normal?

Also the grainy screen - I thought this was just something to expect but on Amazon, ASUS have left a comment on one user's review specifically about the grain:

"Sorry for the issue on your unit(s), however, our records show we have now rectified the issue and we hope you enjoy the ZenBook Pro Duo. If you do experience any further issues, please contact our ASUS support who will happy can assist you further."

So it makes me think that the issue should not be there. 

Any Pro Duo users out there please can you help. 



  • prototype1981prototype1981 Level 1
    edited June 2020

    Here is the video. It's hard to get the issue on video. Please see the below video too.

  • LiviuLiviu Level 2
    edited June 2020

    The grainy screen is hardware, you cannot fix it. What you see is the touchscreen mesh. You must deal with it in this regard.

    The other issue is unusual, mine feels robust, but I didn't use it too often, as I use a mouse.

  • LiviuLiviu Level 2

    Looking at your video, it doesn't look that bad. It seems normal. At the bottom is where the "springs" are for the clicks.

  • Thanks for your reply.

    It's hard to get the touchpad issue on video, but I find it really annoying. Coming from a Surface Book 2, it had no springy movement on the trackpad at all. My previous Envy had no spring either. The issue when using it is you can constantly feel it moving when you are using the touchpad.

    With the grain, Asus seemed to confirm that it was an issue to a user posting an Amazon review. So that is a little strange.

  • prototype1981prototype1981 Level 1
    edited June 2020

    Just wanted to post a better video as the first video doesn't show what is annoying about this issue. Please look at the video titled '2'.

    You can hear how much the trackpad moves and the sound it makes when tapping. It's really annoying and off-putting when you use it.

  • LiviuLiviu Level 2
    edited June 2020

    Hmm, so you're not clicking, just touching it and it make that noise? If that's so, something is wrong. Mine doesn't make any noise when tapping on it without putting pressure to do clicks.

    Regarding the grainy screen, it's a well know issue. There was a thread here with tens of comments, but It's gone.

    There are other manufactures that have the same issue. Do a search on HP Spectre 13 QHD grainy screen. I cannot post full links in comments.


    The issue is that beneath the screen, there lies the touchscreen mesh. Both Asus Pro Duo and HP Spectre 13 QHD use the exact same display from Samsung.

  • Thanks for your help! Yes I see it can be an issue with others too. It's just really annoying when you have a 4K screen for clarity and have grain on it.

    The trackpad sound is just from tapping and no clicking yes :)

  • LiviuLiviu Level 2
    edited June 2020

    You should definitely send it to your local Asus service center to have a look at it. Mine is robust but I haven't use it at all as I use a mouse, but It may be an issue if it goes that loose with time.

    There are quite few issues with this laptop that we try to solve here with the Asus staff. The webcam isn't great either for a +3000 Euros laptop. Besides the gray lines and green flickers, the quality is grainy as well, and other software issues.

  • Yes I couldn't believe the webcam is 720p. And no SD card slot is crazy to me when it is aimed at content creators.

  • Just to post an update for any others who are browsing. It is getting worse and worse so if you have a similar trackpad, please don't keep it. Have the TV off and doing some work and the sound is infuriating.

    This should not be happening on such an expensive laptop, but the quality control should also detect these things.

  • Hello prototype1981,

    Thank you for your feedback.

    You may send your device to service center to check on your touchpad if you have further concern.

    Your opinion has been reported.

  • Thank you for your reply. And is the grainy screen here to stay?

  • Hello prototype1981,

    It is as Liviu said, since we discussed earlier, due to touchscreen design.

    Thank you.

  • I have the exact same issue with my trackpad

This discussion has been closed.