My Asus Z5 rear camera is not focusing, when we take the photo from 1mtr distance photos captured bl

intiyaz82intiyaz82 Level 1
edited September 2020 in ZenFone 5 Series

My Asus Zenfone 5 Rear Camera focus is not working from 3 days. When we capture photo from 1mtr distance, the photos are blur. If I take closer pictures it's good. Iam getting this Message AF,AWB, AE is locked. Image attached for reference. Kindly suggest how to fix the camera issue.


Comments

  • Hi, we'd request you follow the below steps:

    1. Check your phone for latest software version.

    2. Go to Camera settings & try changing focus mode

    3. Clear cache & storage of Camera App after backing up & disable/re-enable camera App

    4. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    5. If still you face the issue factory reset your phone after taking a full backup.

    6. Last option would be to visit the service centre to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

  • Faulty hardware, This is a default defect almost every 5z user faced this. ASUS is changing for this if warranty is over. Still they aren't accepting it as their mistake.

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