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Unable to hear media sound sometimes while using Bluetooth headphones

shashankdesai522shashankdesai522 Level 1
edited September 2020 in ZenFone 6

From past few days I am unable to hear media sound but I am able to hear notification sound while using Bluetooth headset... I need to restart my device to come back to normal... If anyone knows what's the problem please help....

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  • ARP_ASUSARP_ASUS mod

    Hi Please share -

    Firmware:

    Go to setting => About => Software information.

    Also, have you tried with a different earphones?

    Check under safe mode if default Apps like YouTube works.

    Safe Mode:

    Hold power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

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