zenfone 5z after the latest update of WW_100.10.107.87_20200520, the phone Network is ON and OFF

edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: ASUS_Z01RD
  2. Firmware Version: WW_100.10.107.87_20200520
  3. Rooted or not: na
  4. Frequency of Occurrence: network is ON and OFF every 2 seconds, phone restarting AGAIN and AGAIN after few minutes.
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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Best Answer

  • victor010victor010 Level 5
    Accepted Answer

    Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue

    factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

    4. Last option would be to visit the service center to have

    a check. Locate here: https://www.asus.com/in/support/Service-Center/India

Comments

  • network is ON and OFF every 2 seconds, phone restarting AGAIN and AGAIN after few minutes after the latest update of WW_100.10.107.87 @asus zenfone 5z ASUS_Z01RD, anyone, kindly help.


  • Thank you so much @victor2020, It solved my problem after following the point number (1) after switch off => press power button along with lower volume button => select Run Graphic Test (from volume button) => press power button => reboot your system


    Whoever faced the same issue with mine, kindly follow the above steps. All the best 👍

  • It started the issue again, answer will be only going to service centre 🤦‍♂️

  • Gun2Gun2 Level 1

    it should be no service issue... seems all Zenfone 5z will gonna have this problem... just a matter of time...

  • Oh!! that means 5z has technical issues for many people.

This discussion has been closed.