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Lack of Touchpad left and right click sensitivity on less than 1 year old Asus Zenbook UX461UA

georgeisaac99
Star I

‎06-24-2020 07:15 AM

System: Windows 10 64bit OS ver. 1909; Processor i7-8550U; 16GB RAM
Battery or AC:
Model: Asus Zenbook UX461UA
Frequency of occurrence: regular
Reset OS:
Screenshot or video:
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Detailed description：The bottom of the touch pad which depresses to register left click and right click, needs to be pressed several times in order to register the command (both left and right click). Otherwise touchpad sensitivity to taps, double taps and finger commands is fine. The laptop was purchased 26th Aug 2019 in the US, and so I assume would still be in warranty though I am out of the country at present and not likely to return for the next 6 months at least. What can I do to rectify this problem.
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1 REPLY 1

Blake_ASUS
Community Legend II

‎06-28-2020 10:54 PM

Hello georgeissac99,
Please kindly contact our official service center to check for your warranty condition.
And then send your device to service center after you verified your warranty and service center instructed you to send it.
Thank you.
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