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NOTIFICATIONS ARE SHOWING ONLY AFTER OPENING THE APP

PaddyPaddy Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name:ASUS ZENFONE 5 Z
  2. Firmware Version:WW_100.10.107.87_20200520
  3. Rooted or not:NO
  4. Frequency of Occurrence:ALL TIME
  5. APP Name & APP Version (If your issue relates to the app):FOR ALL APPS

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Hi Asus Team,

since last update I am unable to see the notifications on my phone until i open the app.

I have tried resetting the app preferences and allowed all the notifications to run in background and haven't restricted any app.

When I reset the app preferences, the notifications appears for 3-4 days and then the above issue comes again. I cant reset app preferences after every 3-4 days as i have lots of apps and I have to do the changes from beginning.

Thanks and regards,

Pradeep

Comments

  • victor010victor010 Level 5

    Hi, we'd request you follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

    3. If still you face the issue factory reset your phone after taking a full backup.

  • PaddyPaddy Level 1

    one thing i have noticed today that the notifications comes and goes lile flash and they don't remain in notification bar... Kindly suggest of any settings are there need to change.

  • darkknightdarkknight Level 2

    1. Try rebooting phone.

    2. Make sure you have disabled 'data saver' feature.

    3. Check if problem occurs for a particular application.

    4. Check if you have disabled notifications.

    If the problem still persists, perform steps mentioned by @victor2020.

  • PaddyPaddy Level 1

    thank you victor and darkknight

    I have resetted the phone and it is working fine now.

This discussion has been closed.