Is the "Format as internal storage" option no longer available on Max Pro M2?

NakulNakul Level 1
edited October 2020 in ZenFone Max Pro Series

Please tell us some basic information before asking for help:

  1. Model Name: Max Pro M2 3/32GB
  2. Firmware Version: PKQT>WW_Phone-16.2017.2005.092-20200518
  3. Rooted or not: Not rooted
  4. Frequency of Occurrence: Ongoing
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.


Apologies if this issue has already been discussed. Previous thread was visible on google search but did not open.

I've been using the phone since the launch with SD card formatted as internal storage. Yesterday I bought a new card (128 GB) and inserted it to setup it as internal storage. The only option it shows during card setup was "use for portable storage". I tried formatted it from inside the storage settings option, there is no "format as internal storage" available there anymore! I tried using the old 32 GB card again but that too has same issue. I even did a factory reset, still no such option.

Has this option been removed with the Android 9 update? Is there any workarounds available?


  • Hi there, thank you for reaching out, we have made a note of your concern, our team is looking into the same. We will get back to you on this.

  • I have the same problem. Zenfone Max Pro M1 (running Android 9) and a 256GB microsdxc card. It does not give me option to set it up as external storage. How do we fix this?

  • JerkyJerky Level 1
    edited September 2020

    Zenfone Max (2), Android 9, 32 GB card. Same problem.

  • muthum570muthum570 Level 2
    edited September 2020

    Same issue on Max pro m1 im formated sd more than twice and memory card busted 😓

  • AJ1AJ1 Level 3
    edited September 2020

    I have same issue. i think the option is not available for this device

  • Android 10 stable update when come asus zenfone max pro m2

This discussion has been closed.