Notification sounds not coming in phone speaker when headphone is connected

Justin SekarJustin Sekar Level 1
edited September 2020 in ZenFone 5 Series

Please tell us some basic information before asking for help:

  1. Model Name: Zenfone 5Z (ASUS_Z01RD)
  2. Firmware Version: WW_100.10.107.87_20200520
  3. Rooted or not: No
  4. Frequency of Occurrence: NA
  5. APP Name & APP Version (If your issue relates to the app): NA

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

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When headphone is connected (Wired or Bluetooth) with mobile, notification sounds are not playing in phone speakers instead its playing only through headset. But for phone call sounds coming from phone speakers. I started facing this issues after Android 10 update. For Android 9 its working fine. Let me know how to get notification sounds too through phone speaker while headset is connected.

Comments

  • edited June 2020

    Hi there, we'd request you to check the individual app notification settings and enable the required permissions and get back to us.

    If the issue persists after enabling the required settings, you may follow the below steps:

    1. Clear system cache.

    2. Try the same under safe mode:

    Hold the power button for 5 seconds => When the screen flashes with option => Press & hold power option => You will get an option to restart in safe mode

  • Justin SekarJustin Sekar Level 1
    edited June 2020

    I tried resetting the mobile and also in safe mode but still same problem persist.

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